To qualify for an exchange or store credit or refund:

• Items must be unused, unwashed, and in original condition with all tags attached.
• Return must be requested within 7 days of receiving item
  
• Items must be returned within 14 days of accepted return.
  
• Final sale or promotion items may not be eligible.
  
• Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

We hope you love all of your Ivy Mae Boutique purchases, but we understand that sometimes things just don’t work out. We are happy to provide you with an exchange or store credit or refund on all items, as long as your return meets the requirements below.

Please note that discounted items or items purchased with a discount code are only eligible for an exchange or store credit.

Items must be sent back to us within 14 days of receiving your order.

All returns must be sent at the customer’s cost, unless the item was received damaged or incorrect. For exchanges or replacements, Ivy Mae Boutique will cover the shipping cost to send the new item to you.

Items must be returned in original condition — unworn, unwashed, and unaltered — and must include all original tags.

Please take care when trying on garments, as we cannot accept items that have makeup stains, perfume, body lotion, self-tan, or other marks.

ivymaeboutique reserves the right to reject items that do not comply with these requirements.

We are not liable for lost or damaged items in return transit. For returns outside of Australia and the USA, we recommend retaining proof of postage, using a traceable delivery service, and returning items in secure packaging. By placing an order with Ivy Mae Boutique, you are responsible for the original shipping charges, all applicable customs/import fees, and the cost of return shipping.

A tip from us: make sure you check the size guide and product description before you checkout, so you know exactly what you will receive. If you’re unsure, send us a message via email or Instagram DM — we want to help you get the best fit possible!

For customers outside of Australia, we are happy to accept returns for exchanges or store credit under the same conditions as our standard Returns & Exchanges policy.

Please note:

• Customers are responsible for all return shipping costs, as well as any customs, import duties, or taxes that may apply.
  
• We recommend retaining proof of postage and using a trackable delivery service to ensure your return arrives safely.
  
• Items must be returned in original condition — unworn, unwashed, and unaltered — and include all original tags, including hygiene stickers on swimwear bottoms.
  
• Returns must be initiated within 14 days of receiving your order.
  

Once your return is received and inspected, we will issue your exchange or store credit. Please note that Ivy Mae Boutique is not liable for lost or damaged items during return transit, and shipping times may vary depending on your location.

A tip from us: make sure you check the size guide and product description before ordering, as international shipping can take time. If you’re unsure, contact us via email or Instagram DM — we’re happy to help!

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect, so we will do our best to resolve any issues as quickly and smoothly as possible.

If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. Do not ship any items back before contacting our customer service team — we want to make the process as easy as possible for you.

To help us resolve the issue quickly, please email us at info@ivymaeboutique.com with:

• Your order number
• Photos of the damage or fault

Once we review your submission, we will happily arrange a replacement or store credit or refund (dependent), including shipping for the replacement item at no additional cost to you.

Please note:

• Items must be returned in their original condition, with all tags attached, unless the damage occurred during shipping.
• Ivy Mae Boutique reserves the right to refuse a replacement or store credit if the returned item does not meet these requirements.
• We are not liable for lost or damaged items in return transit, so we recommend using a trackable shipping method if a return is required.

We aim to process all damaged or faulty item requests quickly, typically within 7–10 business days, and you will receive confirmation once your replacement has shipped or your store credit has been issued.