Returns Policy

How Do I Submit My Return

To request an exchange or store credit, start a return here within 14 days of receiving your order.

In the portal, you’ll enter your order details, select the item(s) you’d like to return, tell us the reason, and choose an exchange or store credit. Once your return is submitted, you’ll receive a return shipping label and instructions for sending your item back.

If you have any questions, contact us at info@ivymaeboutique.com.

Return Eligibility

To qualify for an exchange or store credit:

  • Return must be requested within 14 days of receiving item.
  • Items must be unused, unwashed, and in original condition with all tags attached (including hygiene stickers on swimwear bottoms) and in original packaging.
  • Please take care when trying on garments, as we cannot accept items that have makeup stains, perfume, body lotion, self-tan, or other marks.
  • We accept returns from customers in Australia and New Zealand only.
  • Final sale items cannot be returned.
Return Policy

We hope you love all of your Ivy Mae Boutique purchases, but we understand that sometimes things just don’t work out. We are happy to provide you with an exchange or store credit on all items, as long as your return meets the following requirements:

  • Return must be requested within 14 days of receiving item.
  • Items must be unused, unwashed, and in original condition with all tags attached (including hygiene stickers on swimwear bottoms) and in original packaging.
  • Please take care when trying on garments, as we cannot accept items that have makeup stains, perfume, body lotion, self-tan, or other marks.
  • We accept returns from customers in Australia and New Zealand only.
  • Final sale items cannot be returned.

ivymaeboutique reserves the right to reject items that do not comply with these requirements.

We offer exchanges and store credit only. We do not offer refunds unless the item was faulty (incorrect item was sent or product arrived damaged). 

Purchasers who opted in to Checkout+ at checkout will have free return shipping. Purchasers who opted out are responsible for all return shipping fees for goods being returned or exchanged, except for damaged or incorrect items. For exchanges, Ivy Mae Boutique will cover the shipping cost to send the new item to you. 

We are not liable for items damaged in return transit, so please return items in secure packaging. 

A tip from us: make sure you check the size guide and product description before you checkout, so you know exactly what you will receive. If you’re unsure, send us a message via email or Instagram DM — we want to help you get the best fit possible!

Returns Outside Australia and New Zealand

We currently accept returns only from customers in Australia and New Zealand, and we’re unable to accept returns from other countries. If you have any questions, please contact us at info@ivymaeboutique.com.

A tip from us: make sure you check the size guide and product description before ordering, as international shipping can take time. If you’re unsure, contact us via email or Instagram DM — we’re happy to help!

I received a damaged or incorrect item

We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect, so we will do our best to resolve any issues as quickly and smoothly as possible.

If you believe you have received a faulty or incorrect item, submit a return here and when prompted for the reason, say that it was a faulty or incorrect item. You will be asked to provide a picture of the damaged or incorrect item.

Once we review your submission, we will happily arrange a replacement, store credit, or refund (dependent), including shipping for the replacement item at no additional cost to you. Return shipping for damaged or incorrect items is free.

Please note:

  • Items must be returned in their original condition, with all tags attached, unless the damage occurred during shipping.
  • Ivy Mae Boutique reserves the right to refuse a replacement, store credit, or refund if the returned item does not meet these requirements.
  • We are not liable for items damaged in return transit, so please return items in secure packaging.

We aim to process all damaged or faulty item requests quickly, typically within 7–10 business days, and you will receive confirmation once your replacement has shipped or your store credit or refund has been issued.